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SMART (Shared Mediation Alternative Dispute Resolution ResponseTeam) is the Philadelphia Federal Executive Board’s Shared Neutrals Program.

We are a cadre of trained Mediators available (for free) to bring disputing parties together in a safe environment to discuss differences, consider solutions, and agree upon actions to move beyond impasse.

SMART’s vision is to help federal employees and their agencies resolve disputes early thereby allowing a return to productive work, and a reduction in the cost and time involved in formal complaint processes.  We can help with:

  • ·       EEO (informal) mediation
  • ·       EEO (formal) mediation
  • ·       Grievance mediation
  • ·       Other workplace conflicts

To request a Mediator or for more information on SMART, call our Shared Neutrals Coordinators, Adrienne Cropp, 215-408-0611, or Roz Meador, 215-214-8129, or email phillyfeb.mediation@gsa.gov.  
   


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